Privacy Policy

Solutions Vanguard LTD provides you with this Privacy Policy to detail our protocols and criteria regarding the collection, processing, safeguarding, and disclosure of personal information derived from your interaction with this website (the "Site"). This privacy commitment extends to all our related platforms, including subdomains, applications, and any other services we integrate (collectively referred to, along with the Site, as our "Service"), and in relation to our dealings with customers, suppliers, and partners. Likewise, this document aims to inform you about the legal powers and options available to you regarding your private information, indicating the mechanisms to update your data or resolve any specific queries about our privacy management.

1. Nature of the Personal Information Collected

For the purposes of this Privacy Policy, "Personal Information" means any data linked to an identified or identifiable natural person. We obtain such information through various sources, as detailed below.

In cases where required, we will explicitly inform you if providing your personal information is mandatory and the reason for such necessity, as well as the implications derived from your refusal to provide it. It is important to note that, by not providing the requested personal information, you may not be able to access all the functions of our Service, especially when such data is strictly necessary for the provision thereof or when we are under a legal obligation to collect it.

2. Information Voluntarily Provided by the Holder

Registration: If you wish to access restricted sections of the Site or request the receipt of marketing materials, you may be required to register as a user. To do so, you must provide Solutions Vanguard LTD with the following types of personal information: your name, email address, full username, password, and city of residence.

Customer Support: We may collect and store information derived from your interactions with our support team, as well as the content of any communication you send us, in order to manage your queries effectively.

Making a Purchase: When making payments through the Service, it will be necessary for you to provide personal information indispensable for the transaction, such as your credit card number and the associated billing address. This data is processed under security protocols to guarantee the integrity of your purchase.

Others: Likewise, we may obtain your contact details when you voluntarily provide them within the framework of our relations with customers, suppliers, and strategic collaborators.

2a. Information Derived from Linkage with Third-Party Platforms

In the event that you decide to link your social media accounts with our Service, Solutions Vanguard LTD may obtain certain technical and profile information stored on said platforms. This includes, but is not limited to: your profile image, username, unique identifiers (User ID, Page or Profile ID), as well as access tokens necessary for integration.

Likewise, and to the extent permitted by applicable law, we may collect data relating to your activity and interaction metrics, such as post content, click rates, "likes," shares, impressions, and total interaction volume. The processing of this data has the sole purpose of optimizing the user experience and providing the specific Service functions requested by you. Solutions Vanguard LTD guarantees that this information will not be transferred to third parties outside of the technical operations indispensable for the platform's functioning.

2b. Technical and Automated Collection of Usage Data

Server Log Data: When using our Service, our servers automatically capture and store the information that your browser emits during each visit. This record includes critical data such as your IP address, the type of browser used, the source domain, the web pages consulted within our platform, the search terms you employ, and the specific advertisements you click on.

Use of Digital Identifiers and Cookies: Solutions Vanguard LTD employs "cookie" technology and similar tools to obtain detailed metrics on platform usage and to refine the experience of our Service. A cookie is a data file that we transfer to your device's storage unit.

Types of Cookies: We use session cookies, which enable essential technical functions and are deleted when you finish browsing, and persistent cookies, which remain in your browser to recognize your preferences for future access. The latter can be managed or deleted through your browser settings. The purpose of both types is to understand your interaction with the Site, monitor aggregate usage volume, and efficiently manage web traffic.

Additional Tracking Technologies: In addition to cookies, we may automatically capture data from your device using tools such as "clear GIFs" or "web beacons." This technical collection includes your IP address, unique device identifiers (ID), browser type, the pages or domains you visited immediately before or after accessing our Service, as well as the content you interact with and timestamps of your activity.

Interaction with Communications: Likewise, we apply these technologies to monitor your relationship with our email messages. This allows us to know, to the extent permitted by law, if you have opened, clicked on, or forwarded a communication from us.

User Management: You have the power to configure your browser to restrict the use of cookies or receive prior notices before their acceptance. However, we inform you that disabling these technologies could limit your access to certain advanced functionalities of our Service.

Protocol Regarding "Do Not Track" Signals: Solutions Vanguard LTD informs that it does not currently process or respond to "Do Not Track" signals from browsers or other transmissions that seek to disable online user tracking.

Third-Party Tracking Components and Tools: Our Service may integrate third-party content and advertising. These elements may employ their own cookies and web beacons to obtain data about your viewing. Furthermore, we implement interaction buttons (such as social media "share" buttons) that operate as web beacons even if you do not interact with them. All information obtained through these components is collected directly by said third parties and not by Solutions Vanguard LTD.

Links and Navigation to External Domains: The Site may facilitate access to third-party websites through links. The inclusion of these does not imply that Solutions Vanguard LTD endorses or is affiliated with such third parties. We do not possess control over these external sites, which operate under their own privacy rules. We assume no responsibility for the security practices, content, or policies of third parties.

3. Use and Purposes of Personal Information

We process the personal information collected for the following fundamental purposes:

Operational Management: Creation and administration of your user profile, effective provision of our Service, processing of payment transactions, and resolution of queries.

System Communications: Management of account authentication and sending critical notifications for identity verification, informative or operational purposes (customer support, technical maintenance, and periodic announcements about the service status).

Service Personalization: Adaptation of platform functions to your individual preferences through the use of cookies and similar tracking technologies.

Social Interaction: Facilitating the publication of your content, comments, or messages on linked social media platforms.

Advertising Strategy: Provision of personalized and segmented advertising according to the user's profile.

Data Analysis: Aggregation of personal information for statistical and analytical purposes.

Technical Support: Provision of personalized assistance and customer service.

Business Development and Optimization: Operating, evaluating, and refining our commercial activities. This includes the design of new products, communication management, measuring advertising effectiveness, analyzing usage patterns, monitoring system performance, debugging, and optimizing Service usability.

Marketing and Promotions: Sending commercial communications about products, services, offers, programs, and promotions from Solutions Vanguard LTD and its affiliated entities.

Security: Implementation of protocols to guarantee the integrity and security of our Service.

Relationship and Rights Management: Administration of links with customers, suppliers, and business partners, as well as the execution of contractual agreements and the protection of our legal rights.

Regulatory Compliance: Observance of applicable legal requirements, financial industry standards, and our internal compliance policies.

3a. Legal Basis for Processing

We process your information based on the following legal principles:

Consent of the Data Subject: When you have granted us your explicit authorization for specific purposes, such as the use of tracking cookies or receiving marketing materials.

Contractual Necessity: When we require your data to provide you with the requested products or services or to address your direct queries.

Compliance with Legal Obligations: When the use of information is imperative to comply with current legislation.

Legitimate Interest: Especially regarding the security and performance of the Service, the anonymization of data for statistical analysis, and the continuous improvement of the platform.

4. Disclosure and Transfer of Your Personal Information

We do not sell your personal information. Data exchange with third parties is strictly limited to the following circumstances:

Service Providers and Sub-processors: We collaborate with trusted third-party entities for the performance of critical functions and the provision of essential services. This includes, among others: hosting and maintenance services, error monitoring, system debugging, technical performance supervision, billing and payment processing, customer relationship management (CRM), database storage, and execution of direct marketing campaigns. The transfer of data is strictly limited to the information necessary for these providers to fulfill their functions, requiring them by contract to maintain the highest standards of privacy and security.

Legal Compliance and Law Enforcement: Solutions Vanguard LTD cooperates with government authorities, law enforcement officials, and private entities to guarantee compliance with current regulations. We will disclose any necessary information, at our discretion and to the extent permitted by law, to:

• Respond to legal processes or subpoenas.
• Investigate and defend against claims.
• Protect the property and rights of our company or third parties.
• Prevent or stop any activity we consider illegal, unethical, fraudulent, or abusive.
• Guarantee public safety and the technical integrity of our Service and associated equipment.

Affiliates and Business Partners: We may share personal information with our head office, affiliates, and strategic partners when reasonably necessary for the purposes described in this Policy. Likewise, we may provide non-personal information (anonymized or aggregated data) to third parties for commercial, marketing, or statistical purposes, in order to help them understand the interests, consumption habits, and usage patterns of our users in relation to the content, services, and advertisements available through our platform.

5. Security and Information Conservation

We are deeply committed to the confidentiality and protection of your data. We implement robust technical, administrative, and electronic measures designed to safeguard your information against accidental or unlawful destruction, loss, alteration, unauthorized access, or any other form of improper treatment.

5a. Security Protocols

Despite our efforts and the use of advanced standards, it is important to note that no security measure is impenetrable. We cannot guarantee the absolute immunity of our systems against infringements, although we operate under the strictest legal requirements to minimize any risk.

In the event of a breach affecting the security, confidentiality, or integrity of your personal data, we will perform the legally required notifications. These communications will be made via email or through visible notices on our platform in the shortest possible time and without unjustified delay, coordinating our actions with the competent authorities to restore the integrity of our data systems.

5b. Retention of Information

We take measures to delete your personal information or keep it in an anonymized form when it is no longer necessary for the purposes described. The conservation period is determined under rigorous criteria, which include:

• The nature and duration of our commercial relationship.
• The type of products or services requested.
• The possibility of a future user re-registration.
• The operational impact that deleting such data would have on the quality of our Service.
• Legal conservation obligations: Compliance with the statutes of limitations and the mandatory periods provided by current legislation.

6. User Rights and Preference Management

You maintain control over your personal data and how we communicate with you. To this end, we provide you with the following options:

Commercial and Marketing Communications: If you wish to stop receiving our promotional emails, you can use the unsubscribe link included in each message. Likewise, you can request your exclusion from our direct marketing lists by sending an email to support@pixepaint.com. It is important to note that, even if you opt out of receiving advertising, we will continue to send you administrative and operational notifications strictly necessary for the provision of our Service.

Exercise of Privacy Rights: Depending on your jurisdiction, you have legal powers to manage your information. This includes the right to request access to your data, correct any inaccuracies, restrict processing, or object to it. You may also request the deletion, blocking, or anonymization of your information, as well as exercise the portability of your data to other entities. Please note that the exercise of these rights may be subject to limitations imposed by current local regulations.

Right of Complaint: Beyond the aforementioned rights, you retain the power to file a formal complaint with the corresponding data protection supervisory authority, in accordance with applicable legislation.

Management of Consent: In cases where data processing (such as the use of certain cookies or direct marketing) depends on your prior authorization, you have the right to withdraw such consent at any time and free of charge. This action will not invalidate the legality of processing activities carried out prior to the revocation.

Requests and Updates: To manage your preferences, request account cancellation, or exercise any legal right, you can contact us following the instructions in the "Contact" section.

7. International Transfer of Information

Solutions Vanguard LTD operates from its main headquarters in the United Kingdom. By providing us with your personal data, you acknowledge that such information may be transferred, stored, or processed in countries whose data protection laws might differ from those of your jurisdiction of origin. In any circumstance where we perform international transfers or disclose information in other territories, we will apply the security measures and legal safeguards described in this Privacy Policy to guarantee the maximum protection of your information.

8. Protection of Children's Privacy

Our platform and services are not designed for or directed at persons under 18 years of age. We do not deliberately collect personal information from minors. If a parent or legal guardian detects that a minor under their responsibility has provided us with personal data without proper authorization, we request that you contact us immediately at support@pixepaint.com. Once we are aware that we have received information from a person under 18, we will proceed with the permanent deletion of such records from our systems.

9. Modifications to this Privacy Policy

This document may be updated periodically to reflect changes in our operating practices or legal requirements. Each version will be applicable to the information obtained during its period of validity. We will inform you about any updates by publishing the new policy on our website, updating the "Last modified" date at the end of the text. We suggest you review this section regularly to stay informed.

In the event that changes substantially affect your rights or obligations, we will make reasonable efforts to notify you directly. This may be done via a notice sent to your email or through a pop-up notification when accessing our Service after the update. Continued use of the platform once the changes take effect implies that you have read and accept the terms of the current version of this Privacy Policy.

10. Contact Information and Responsibility

SOLUTIONS VANGUARD LTD is the legal entity responsible for processing your personal data. If you wish to make any inquiry, send us your comments on this policy, or exercise your legal rights, you may contact our administration through the following channel:

Email: support@pixepaint.com